Alrighty. I’m am going to embark on a small case study and report the results here in the blog. I am going to take a company’s "cob web page" and literally plug in powerful case management (issue tracking or tech support software) , RSS feeds, and wiki pages to allow full power and control in record time.
The test pages are this product support page and this press release/news page. Notice the the product support page doesn’t allow any knowledge base searching or issue submission? Also, where’s the press? Does anyone even know how to post something to this site without "doing a favor for the developer?"
Each page will get a dosage of affordable web hosted power products from salesforce.com and a pinch of wiki/RSS/collaboration technology from Central Desktop. My hope is that we’ll all take away how easy this is…knowing very little about HTML, WIKI, RSS, etc…
I’ll track the time spent on this by all parties and we’ll learn how to supercharge your website with tools that will make the big web development houses cringe. This stuff is NOT hard and shouldn’t be the first big investment your company makes.