Last week, I posted on a Mediacom Cable VIP program customer service experience that went from bad to good….while pointing out some serious marketing program flaws that I assumed larger companies like Mediacom had the smarts to avoid.
Here’s an update since my phone service was out for a day until I reset my router last night.
1. I called the VIP phone number that was given in the marketing documentation: 1-877-304-7466. It now identifies as "The VIP customer service line".
2. The website for VIP’s http://www.mediacomcable.com/VIP is working now.
I’m not sure if my post had anything to do with these victories…but at the end of the day…my big beefs have been resolved. Power to the people.