OK. I’m not piling on an easy target here. This stuff is stranger than fiction.
My wife called an canceled all of our remaining Mediacom services on Sunday. Of course the rep asked "Why?" He was treated to an ear full and just had to chuckle at his own company’s ridiculous lack of service. Yeah…hah hah very funny (in my best Eddie Murphy Raw voice).
Well yesterday evening, just about dinner time, the phone rings. It’s Mediacom coming back from the grave. An obviously ill trained youth starts reading a script to me about how Mediacom is dedicated to keeping me…how they want me to stay…how they’re going to offer me a great discounted package for another year if I’ll re-sign!
How dare they!!!! THE WHOLE REASON I LEFT is that I can was getting the "regular customer for 12 months and 1 day screw you" price. I gave them no less than 12 full additional months at their usurious rates to appease my desire to get a "fair" price.
Mediacom MUST know that all we consumers have to do is switch services about every 12 months to get the new customer price points by now.
I told the representative that it’s ironic to be offered a discount package by him…an anonymous call center hack…2 days post disconnect vs. when I kindly asked for it 8 times over a 12 month period!
- How can the customer service process be SO broken that only a DISCONNECT makes them pay attention?
- How can Mediacom put such ill trained call center script readers on the "win back" call designed to woo the client? I started toying with the guy a bit for my own pleasure with questions and comments well outside the script. He simply returned to the script.
- Why doesn’t Mediacom offer a "price for life" with an XX month commitment? I’m TIRED of expiring good deals that go from market price to "at least make me a sandwich on the way out" price.
- If you’re "waiting for the new HD receiver" that actually works from them…I’ve heard that you have to go down in person and demand them. The "list" that you are allegedly on doesn’t exist. I know…a bad dream.