I’d like to tip my hat today to Panera. Today I was greeted by name (wow!), I was asked about what I was doing, there was a comment about my lack of attendance lately (coincidental travel not staying away on purpose), and was engaged in conversation about my business travel and was made an offer to swap jobs for a while!
I felt more connected there than ever before. I don’t know if our blog posts have reached someone…and frankly that’s not important to me.
Today, Dorothy brought some added joy to my hectic day and made me feel like a valued customer. I appreciate this immensely and can’t wait to engage again.